Return and refund policy

Thank you for your purchase at Ever Ridge. Our Return and Refund Policy is intended to ensure a smooth and transparent process. Please read the guidelines below carefully for information regarding the terms, processes, and timeframes for returns, refunds, and exchanges.

This policy applies in the Netherlands and Switzerland.
Scope and Contact Details

For questions regarding returns and refunds, you can contact us via one of the methods below:

Store name: Ever Ridge

Adress: Pancratiusstraat 14, 6412 AM, Heerlen, Netherlands

Warehouse adress: Lyons, 1040 5th Ave 5 Silverthorne, CO 80498, United States

Phone: +17204990759

Email: info@everridgefashion.com

Opening hours: Monday to Friday; 9:00 - 17:00 (GMT +1) CEST

Policy Overview

Return period: 14 days from the delivery date
Refund processing time: 10 working days after receipt
Return costs: At the customer's expense, unless the product is defective or incorrect.
This policy does not affect your statutory rights.

Order Cancellation

You can cancel your order within 24 hours of purchase by contacting our customer service.
If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We accept returns under the following conditions:
Return period: Items can be returned within 14 days of delivery.
Condition of the item: Items must be in original, unused condition, with all labels attached and in the original packaging.
Receipt or proof of purchase: Required for all returns.

Exceptions:

Certain products, such as custom-made or personalized items and hygiene products (e.g. underwear), cannot be returned unless unopened and unused. Return Instructions

Follow the steps below to initiate a return:

Contact customer service:

Send us an email with your order number, reason for return, and any supporting photos, if applicable.

Receive return authorization:
Our team will review your request and subsequently provide a return authorization, return address, and return label with detailed instructions.

Packing:
Pack the item carefully, including all labels and original packaging, and enclose the return authorization form.

Shipping:

Use the provided return label or a reliable shipping service with tracking.

Return costs are the responsibility of the customer, unless the product is defective or incorrect in which case the costs will be covered by us.

Refund Policy

Approval:

Once we have received and inspected your returned item, we will inform you of the approval status within 3 business days.

Processing Time:
Approved refunds are processed to your original payment method within 10 business days.
Your bank or credit card company may require additional time to process the refund.

Confirmation:

You will receive a confirmation email once the refund has been completed.

If you do not see the refund within the expected time, please contact your bank. For further support, you can reach us by email.

Exchange Policy

We offer exchanges for incorrect or defective items.

Please contact us within 14 days of delivery we cover the return shipping costs for eligible exchanges.

If you ordered the wrong size, please follow the return process and then place a new order for the correct size. Exceptions and Special Cases

Defective or Damaged Items:

If your item arrives damaged or defective, please contact us within 48 hours. We will arrange a return free of charge and offer a replacement or a full refund, depending on your preference.

Incorrect Product:

If you have received the wrong item, please contact us. We will cover the return shipping costs and send you the correct item as soon as possible.

Missing Packages:

If your package does not arrive within the estimated delivery time, please contact us so that we can start an investigation with the carrier.

Processing Times

Return Period: Returns must be initiated and shipped within 14 days of receipt.
Inspection Period: Returns are inspected within 7 business days of receipt.
Refund Issuance: Refunds are processed within 10 business days after inspection.
Return Address

Important:

Do not send returns without prior authorization. Please contact our customer service first to receive your return authorization, return address, and return label.

Contact Information

If you have further questions or need assistance with returns or refunds, please feel free to contact us.